1) PRINCIPLES Based on lessons from previous projects that used the Learn-it standard development model, the project board has set limited cost and time tolerances for stage 2. As a result, the project manager plans to set zero tolerances for time and cost for all work packages to be carried out during stage 2. Is this an appropriate application of the 'manage by exception' principle, and why?

Correct! Wrong!

2) The Health and Safety Training Project is part of a programme of strategic expansion, which is important for Learn-it's continued operation. At the end of stage 2, the estimated project costs are greater than the expected benefits in the business case. The project board has reviewed the situation and asked programme management to decide whether the project should be closed prematurely. Is this an appropriate application of the 'manage by stages' principle, and why?

Correct! Wrong!

3) The executive has set the following tolerances for stage 2: Time (+/- 1 week) Cost (+/- £20,000) These tolerances have been recorded in the stage plan. The project assurance role will monitor the stage to provide confidence to the project board that exceptions are being reported. How well does this apply the 'manage by exception' principle, and why?

Correct! Wrong!

4) During stage 3, the operational staff that handle course bookings asked for the project scope to be increased to include an online booking function. This additional product has been agreed as it will enable them to process bookings more quickly and accurately. Is this an appropriate application of the 'focus on products' principle, and why?

Correct! Wrong!

5) Learn-it has a standard course development model with four defined stages that the company manages using PRINCE2. The project manager for the Health and Safety Training Project has recommended that stage 3 of the standard model be split into two separate stages. As a result, there will now be five management stages in the project. Is this an appropriate application of the 'tailor to suit the project' principle, and why?

Correct! Wrong!

6) During stage 3, project costs are increasing but there will still be a positive return on investment, as documented in the business case. However, corporate management has recently revised its targets for return on investment and has decided to stop the project as it will not meet the new targets. Is this an appropriate application of the 'continued business justification' principle?

Correct! Wrong!

7) A construction company that is one of Learn-it's key clients has agreed to provide a member of their staff to review and comment on the 'e-learning course'. Which stakeholder interest should the member of staff represent, and why?

Correct! Wrong!

8) One of the senior managers of the company that is developing the 'e-learning course' has worked with Learn-it before. The team manager for the delivery of the 'e-learning course' has looked on Learn-it's intranet, but cannot find any reference to this work. The team manager has contacted the senior manager to discuss this project. Is this an appropriate application of the 'learn from experience' principle, and why?

Correct! Wrong!

9) BUSINESS CASE Here is an action related to applying the business case theme: Obtain further funding because increased costs of developing the 'classroom-based training materials' have caused project cost tolerance to be exceeded. Which role should carry out the action?

Correct! Wrong!

10) Here is an action related to applying the business case theme: State any difference between the current predicted income from sales of the course and the income predicted at the start of the project. Which role should carry out the action?

Correct! Wrong!

11) Here is an action related to applying the business case theme: Notify the project manager, after receiving a request for change to the accreditation of the trainers, that it will affect business justification. Which role should carry out the action?

Correct! Wrong!

12) In order for Learn-it to achieve the expected sales of the health and safety training course, the senior user will need to ensure that all staff understand the objectives and target audience for the course. In addition, these sales will need to be added to each individual's sales targets. These activities have been included in the benefits management approach. Is this appropriate, and why?

Correct! Wrong!

13) The executive has included the 'reduction in the working time lost due to accidents' in the construction companies as a customer benefit in the Learn-it Health and Safety Training Project business case. Is this appropriate, and why?

Correct! Wrong!

14) ORGANIZATION The communication management approach is being developed. Learn-it's corporate management has agreed that information about proposed courses can be shared externally, provided that a non-disclosure agreement is signed and corporate management is informed. Here is an item of information relating to the sharing of course materials: Information relating to the health and safety training courses can be shared with third parties. This is an exception to normal policy. Under which heading of the communication management approach should this be included?

Correct! Wrong!

15) The communication management approach is being developed. Learn-it's corporate management has agreed that information about proposed courses can be shared externally, provided that a non-disclosure agreement is signed and corporate management is informed. Here is an item of information relating to the sharing of course materials: A copy of the signed non-disclosure agreement will be stored in the project file. Under which heading of the communication management approach should this be included?

Correct! Wrong!

16) The communication management approach is being developed. Learn-it's corporate management has agreed that information about proposed courses can be shared externally, provided that a non-disclosure agreement is signed and corporate management is informed. Here is an item of information relating to the sharing of course materials: A list of the signed non-disclosure agreements will be provided to corporate management on a monthly basis. Under which heading of the communication management approach should this be included?

Correct! Wrong!

17) Use the 'Additional Information' in the Scenario Booklet to answer this question. The Operations Director is the executive for the project and has proposed that a senior course developer be appointed as project manager. The course developer works in the Training Development Manager's team and has a good understanding of the standard course development model. The course developer was a team manager on a previous project for which the Operations Director was the executive. Is this proposed appointment appropriate, and why?

Correct! Wrong!

18) The 'classroom-based training materials' will be used as the basis for developing the 'e-learning course'. Therefore, the executive wants to ensure that the 'classroom-based training materials' are of the required standard. The executive has asked to meet the project manager every day during stage 2 to discuss progress and identify any concerns regarding quality. Is this an appropriate approach to applying the organization theme, and why?

Correct! Wrong!

19) QUALITY Teams have been set up to develop different parts of the 'classroom-based training materials'. Here is an activity related to managing quality: When a completed work package is received, check the quality register to see that the quality methods specified in the work package have been implemented. Which role should carry this out?

Correct! Wrong!

20) Teams have been set up to develop different parts of the 'classroom-based training materials'. Here is an activity related to managing quality: Provide confidence that the accreditation of trainers will not be delayed by a failure to follow the quality procedures that have been agreed with the Training Delivery Manager. Which role should carry this out?

Correct! Wrong!

21) Teams have been set up to develop different parts of the 'classroom-based training materials'. Here is an activity related to managing quality: Sign off the quality criteria for the 'classroom-based training materials'. Which role should carry this out?

Correct! Wrong!

22) A quality review of the 'marketing materials' has started. The team manager for the 'marketing materials' has been unhappy with the team's workload throughout the project and refuses to attend the review meeting to present the material. The team manager suggests that a new marketing team member make the presentation. However, the chair decides to represent the marketing team and makes a list of actions to resolve later. Is this an appropriate approach to the quality review, and why?

Correct! Wrong!

23) At the end of stage 2, the specialist 'e-learning course' supplier will be selected. As a result, it is decided that the quality management approach will not be created until the end of stage 2, to take into account this supplier's standards and techniques. Is this appropriate, and why?

Correct! Wrong!

24) PLANS Here is an event related to managing plans for the project: The project manager instructs the team manager to take corrective action, which will keep costs within the overall project and stage tolerances. In which management product should the result of the event be recorded?

Correct! Wrong!

25) Here is an event related to managing plans for the project: The Operations Director tells the project manager that 50% of the Learn-it trainers have been accredited, and that the remainder will be accredited within the agreed tolerances. In which management product should the result of the event be recorded?

Correct! Wrong!

26) Here is an event related to managing plans for the project: The project manager is instructed to produce a replacement plan for the current stage, to be presented to the project board at a meeting the following week. In which management product should the result of the event be recorded?

Correct! Wrong!

27) The project is at the start of stage 3, and there will be six teams working on product delivery. In order to exercise control, the project manager has asked each team to submit a detailed team plan for approval. The external team manager for the 'e-learning course' has agreed to submit a summary to the project manager, but will submit the detailed team plan to the senior supplier to review and approve. Is the team manager's response appropriate, and why?

Correct! Wrong!

28) The delivery of the pilot courses has been split into two separate products: 'planned pilot courses' and 'delivered pilot courses'. 'Planned pilot courses' will be produced during stage 3, and the pilot courses will be delivered during stage 4. This will allow the project board to give approval to the plan before the pilot courses take place. Why is this an appropriate application of the plans theme?

Correct! Wrong!

29) RISK The project is in stage 2. The project manager has heard that a competitor may launch a similar e-learning course much sooner than Learn-it. There is a threat that the earlier launch of a competitor's course may reduce the profitability of Learn-it training courses. Here is a response to this risk: Record the risk in the risk register and monitor the competitor's activities. Which risk response type is this?

Correct! Wrong!

30) The project is in stage 2. The project manager has heard that a competitor may launch a similar e-learning course much sooner than Learn-it. There is a threat that the earlier launch of a competitor's course may reduce the profitability of Learn-it training courses. Here is a response to this risk: Deliver the health and safety training course earlier than originally planned. Which risk response type is this?

Correct! Wrong!

31)The project is in stage 2. The project manager has heard that a competitor may launch a similar e-learning course much sooner than Learn-it. There is a threat that the earlier launch of a competitor's course may reduce the profitability of Learn-it training courses. Here is a response to this risk: Continue with the delivery of the project, as planned, because Learn-it's courses are believed to be of higher quality. Which risk response type is this?

Correct! Wrong!

32 Learn-it carried out a similar project two years ago, in response to changes in health and safety legislation for the health service. The experiences from that project were used to refine the corporate risk management policy. For that reason, the project board decided to use the corporate risk management policy as the risk management approach for this project. Is this appropriate, and why?

Correct! Wrong!

33) An external consultant has signed a contract and agreed a work package to accredit the trainers. The Purchasing Manager will monitor the contract, which states the requirement to organize the accreditation with the Training Delivery Manager. The Training Delivery Manager has tried to contact the consultant but there has been no response. The project manager believes there is a risk that the consultant is prioritizing other clients' work. The Purchasing Manager has been assigned as the risk owner. Is this an appropriate approach to managing this risk, and why?

Correct! Wrong!

34) A request has been received from a user to add the function to pay by credit card to the 'amended course booking procedures' for the 'e-learning course'. The user has suggested that sales of the course will be reduced if this change is not implemented. Here is an action related to the request for change: Decide whether implementing the proposed changes to the 'amended course booking procedures' will impact the achievement of the predicted sales targets. Which role (A-E) should carry out the action? Choose only one role for the action.

Correct! Wrong!

35 A request has been received from a user to add the function to pay by credit card to the 'amended course booking procedures' for the 'e-learning course'. The user has suggested that sales of the course will be reduced if this change is not implemented. Here is an action related to the request for change: Provide information on the current status of the 'e-learning course', and the 'amended course bookings procedures', to assist with the 'capture and examine issues and risks' activity. Which role (A-E) should carry out the action? Choose only one role for the action.

Correct! Wrong!

36)A request has been received from a user to add the function to pay by credit card to the 'amended course booking procedures' for the 'e-learning course'. The user has suggested that sales of the course will be reduced if this change is not implemented. Here is an action related to the request for change Assess the impact of the requested change to the 'amended course booking procedures'. Which role (A-E) should carry out the action? Choose only one role for the action.

Correct! Wrong!

37) Learn-it has a number of projects in progress. The executive of the Health and Safety Training Project is also a member of the project board for two other projects and is very busy. As a result, during the initiation stage, the executive has appointed another person to carry out both their business assurance role and the role of change authority for minor and medium severity issues. Is this appropriate, and why?

Correct! Wrong!

38) The project's change control approach states that PRINCE2's recommended issue and change control procedure will be used. The senior user has requested that additional marketing activities be carried out to support the launch of the training course. The senior user has suggested that this should be managed informally, as it is a change to the detail of an existing requirement. Where should the project manager record the issue, and why?

Correct! Wrong!

39) PROGRESS Here is a statement related to tolerances for the Health and Safety Training Project: The 'e-learning course' will be available 10 hrs a day +/- 2 hrs per day. Select the tolerance area it represents.

Correct! Wrong!

40) Here is a statement related to tolerances for the Health and Safety Training Project: The 'classroom-based training material' must include slides and exercises. It should also include pre-course reading. Select the tolerance area it represents.

Correct! Wrong!

41) Here is a statement related to tolerances for the Health and Safety Training Project: Learn-it plans to generate £100,000 +/- 10%. Select the tolerance area it represents.

Correct! Wrong!

42) The project is in stage 2. The project manager is reviewing stage status and has collected the checkpoint reports from the team managers. These show that the products are being completed on schedule. However, project support has raised issues that quality reviews have not been completed as agreed. The project manager reports in the highlight report that the stage is progressing well. Is this appropriate, and why?

Correct! Wrong!

43) During stage 4, a work package was authorized for the 'delivered pilot courses' to be completed by the end of week 2. The 'finalized materials' work package will start in week 3. Both work packages have zero tolerances, and finalizing the materials is dependent on feedback from the pilot courses. During week 1, there were some problems with the pilot courses, so at the start of week 2 the team manager rescheduled the courses to week 3, and reported this in the weekly checkpoint report at the end of week 2. Should the team manager have reported this delay previously as an issue, and why?

Correct! Wrong!

44) STARTING UP A PROJECT Here is an action carried out during the 'starting up a project' process: Agree whether Learn-it’s IT department has the skills and capacity to deliver the 'e-learning course' or whether it should be delivered by an external supplier As part of which activity should this action occur?

Correct! Wrong!

45) Here is an action carried out during the 'starting up a project' process: Discuss the need for the health and safety training, in order to identify who would be a suitable candidate to manage the project. As part of which activity should this action occur?

Correct! Wrong!

46) Here is an action carried out during the 'starting up a project' process: Review the impact of using an external supplier for the 'e-learning course' on controlling the work of the first stage. As part of which activity should this action occur?

Correct! Wrong!

47) Learn-it uses a standard development model to develop courses and uses PRINCE2 to manage these projects. The objectives from the Health and Safety Training Project have been documented in Learn-it's business plan, which has triggered this project. As a result, to save time, the executive has decided to simplify the 'starting up a project' process. The project mandate will be adapted and become the project brief, and the initiation stage plan will be in the form of a list. Is this appropriate, and why?

Correct! Wrong!

48) DIRECTING A PROJECT Here is an action that is carried out as part of the 'directing a project' process: After the pilot courses have taken place, sign off the approach to measuring the sales of the 'e-learning course'. During which activity should this be carried out?

Correct! Wrong!

49) Here is an action that is carried out as part of the 'directing a project' process: Approve the plan to deliver the 'classroom-based training materials', 'marketing materials', 'training venue specifications' and 'accredited classroom-based course'. During which activity should this be carried out?

Correct! Wrong!

50) Here is an action that is carried out as part of the 'directing a project' process: Approve the first baseline of the approach to measuring the results of the pilot courses. During which activity should this be carried out?

Correct! Wrong!

51) The project is now closed. The expected increase in revenue is not being achieved. It has been agreed with the team manager for the 'marketing materials' that additional marketing activities will be undertaken to achieve the expected increase in revenue. Who should be responsible for monitoring the results of the marketing activities, and why?

Correct! Wrong!

52) INITIATING A PROJECT Here is a statement that was considered by the project management team during the 'initiating a project' process: Any new user requirements requested for the 'accredited classroom-based course' will only be implemented if it is allocated a 'must have' priority, and approved by the executive. As part of which activity should this FIRST be considered?

Correct! Wrong!

53) Here is a statement that was considered by the project management team during the 'initiating a project' process: Review the recommendation, made in the project brief, to combine the roles of executive and senior user. As part of which activity should this FIRST be considered?

Correct! Wrong!

54) Here is a statement that was considered by the project management team during the 'initiating a project' process: Learn-it's audit department will check to ensure that the project is complying with corporate risk policy. As part of which activity should this FIRST be considered?

Correct! Wrong!

55) Learn-it has decided to include the Health and Safety Training Project in a programme to support their strategy to deliver training globally. The programme team has provided the detailed business justification and, as a result, the project board has decided that the business case will not need refining further during the 'initiating a project' process. Is this an appropriate action for the project board, and why?

Correct! Wrong!

56) CONTROLLING A STAGE Here is an activity that take place during the 'controlling a stage' process: Review the dates supplied by the team manager when creating the team plan for the 'marketing materials' and update the stage plan. Which role should carry out the activity?

Correct! Wrong!

57) Here is an activity that take place during the 'controlling a stage' process: Review the highlight report to verify that the 'classroom-based training materials' and 'marketing materials' will be delivered on time and to cost. Which role should carry out the activity?

Correct! Wrong!

58) Here is an activity that take place during the 'controlling a stage' process: Report on progress towards delivering the 'training venue specifications'. Which role should carry out the activity?

Correct! Wrong!

59) The project board has asked for highlight reports every six weeks during stage 3. As a result, the project manager has asked each team manager for checkpoint reports every six weeks, in order to collate these into the highlight report. The team manager for the 'marketed courses' is new to team management. Is this an appropriate action as part of the ‘controlling a stage’ process, and why?

Correct! Wrong!

60) MANAGING PRODUCT DELIVERY The team manager for the production of the 'marketing materials' has identified that they will not be ready within the timescale agreed in the work package. The team manager has sufficient tolerance to take corrective action. As a result, additional resources have been assigned to this work package. Which theme is being applied?

Correct! Wrong!

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